Common Questions
Frequently Asked Questions
We desire that the current generation and the generations to come, do not have to worry
about the fakes and counterfeits. We believe in “connecting with the heart and mind of
consumers”, and our technology and offerings are all centered on it.
01
What are Gift Coupons for Brands?
Gift Coupons for Brands are vouchers or codes given to recipients in exchange for
discounts, promotions, or special offerings from a particular brand. These can be used
during checkout, online or offline, allowing consumers to buy items or services from any
brand of their choice in an inexpensive manner.
02
How do I get a Gift Coupon from a particular brand?
Getting hold of a Gift Coupon from a specific brand is quite simple: stay tuned to their
official website, newsletters, or social media announcements and promotions. Brands also
distribute coupons via in-pack scratch cards upon buying genuine products, during
special events, or through joint promotions.
03
What types of discounts or benefits can I expect from a Brand's Gift
Coupon?
A Gift coupon for brands may take several forms, such as standard percentage discounts
on purchases, buy-one-get-one-free options, shipping waivers, movie passes, dining
vouchers, direct UPI cashback, or exclusive access to limited-time promotions.
04
Can I use a Gift Coupon for Brands in conjunction with other discounts?
Depending on the terms and conditions specified on the coupon, in most cases, you may or
may not stack Brand Gift Coupons with other ongoing offers. Some brands permit combining
offers, while others restrict them to standalone redemptions. Check the fine print on
the coupon or contact brand support for clarification.
05
Do Gift Coupons have an expiration date, and how can I check validity?
Yes, Gift Coupons usually have an expiration date to spur timely utilization. You can
check the validity of your coupon by looking at the expiration date mentioned on the
physical voucher, web landing page, or by verifying the code directly on the VCQRU
verification portal.
06
How does VCQRU prevent coupon fraud and duplicate redemption attempts?
Every VCQRU gift coupon uses cryptographically encrypted unique identifiers. When a
customer scans or inputs the code, it undergoes real-time server verification. Once
validated, the code is permanently burned in the database, preventing photocopies,
duplicates, or repeated claims.
07
Can gift coupons be combined with anti-counterfeit smart labels?
Yes! This is VCQRU's signature advantage. A single dual-layer QR label verifies product
authenticity for anti-counterfeit protection on the outer layer, while the inner scratch
layer reveals the customer reward gift coupon.
08
What digital reward vouchers are available in the VCQRU catalog?
VCQRU offers an expansive catalog of 500+ leading brands including Amazon Pay, Flipkart,
Myntra, Swiggy, Zomato, BookMyShow, MakeMyTrip, Uber, lifestyle merchandise, gold
vouchers, and instant UPI bank transfers.
09
Can we distribute coupons digitally without physical product packaging?
Absolutely. In addition to in-pack QR labels, VCQRU supports automated SMS delivery,
WhatsApp conversational bots, email vouchers, and dynamic API endpoints for e-commerce
checkout rewards.
10
How does instant UPI cashback work for customer reward campaigns?
Upon entering the unique code and verifying via OTP on the web portal or WhatsApp, the
consumer inputs their UPI VPA ID (e.g., name@okaxis). The reward amount is disbursed
directly to their linked bank account within 3 to 5 seconds via NPCI-approved payment
gateways.
11
Can we set different reward values for different product SKUs?
Yes. The VCQRU admin dashboard allows you to configure tier-based denominations per SKU,
brand line, geographical region, or promotional timeframe without altering physical
label packaging batches.
12
How do brands track reward campaign performance and ROI?
Brands get access to a live analytical dashboard tracking total issuances, real-time
redemption velocity, state-wise consumer heatmaps, demographic profiles, and campaign
ROI metrics.
13
Is customer consent and data privacy protected under VCQRU?
Yes. VCQRU operates in strict compliance with ISO 27001:2022 standards and the Digital
Personal Data Protection (DPDP) Act. All customer phone numbers and redemption logs are
encrypted with bank-grade security.
14
Can we run lucky draws and probabilistic “Scratch & Win”
schemes?
Yes. Our campaign engine supports fixed rewards, randomized prize distributions (e.g. 1
in 10 wins ₹500, every scan wins ₹10), and grand seasonal bumper lucky draw
selections.
15
What is the typical setup timeline for an enterprise reward scheme?
Digital and SMS campaigns can go live within 48 to 72 hours. For physical printed
packaging with holographic scratch codes, label printing and dispatch typically require
5 to 7 business days.
16
Can gift coupons be personalized with the customer’s name and
greeting?
Yes. For digital campaigns, SMS, WhatsApp, and email vouchers can include dynamic
placeholders like customer name, purchase anniversary greetings, festive wishes, and
customized brand artwork.
17
How does VCQRU handle unredeemed or expired coupon budgets?
Unlike traditional third-party agencies that swallow breakage, VCQRU operates on
transparent escrow models where unused promotional budget credits are reconciled and
refunded or rolled over to future campaigns.
18
Does VCQRU support influencer and channel partner coupon schemes?
Yes. You can assign specific coupon tranches to mechanics, carpenters, retail
shopkeepers, or digital influencers to incentivize product recommendation and track
per-partner sales volume.
19
What customer support is provided for end-users redeeming coupons?
VCQRU provides a dedicated 24*7 bilingual helpdesk (voice, SMS, and WhatsApp) to assist
consumers with redemption inquiries, voucher status verification, and instant
resolution.
20
How do I get started with a customized Gift Coupon Scheme?
Getting started is simple! Connect with our enterprise team by booking a free demo or
calling +91 93559 09384. Our solution architects will design a customized campaign
blueprint tailored to your brand goals.
