HELP CENTER
Frequently Asked Questions
Everything you need to know about VCQRU's brand protection, smart packaging, and
customer loyalty ecosystem.
01 What key solutions does
the VCQRU platform offer?
VCQRU provides an enterprise SaaS suite combining patented Anti-Counterfeiting
dual-layer QR codes, Smart Loyalty & Instant Payout engines, Digital E-Warranty
management, Track & Trace supply chain visibility, and automated influencer
engagement.
02 How does VCQRU prevent
product counterfeiting in the market?
Each product unit receives a unique, non-clonable smart QR code label. When scanned
by a consumer or retailer, our secure cloud engine instantly verifies product
authenticity, logs geolocation data, and triggers automated alerts if duplicate or
suspicious scan activity occurs.
03 How do VCQRU's loyalty
and cashback programs drive revenue?
Our Smart Loyalty engine enables manufacturers to reward end-customers, contractors,
mechanics, and channel partners with instant UPI cash transfers, e-vouchers, and
tiered points. It captures valuable first-party buyer data and incentivizes repeat
purchases across your distribution network.
04 What is the typical
onboarding and deployment timeframe?
Most brand protection and loyalty programs go live within 7 to 10 business days. Our
team assists with custom smart label design, printing specifications, data
onboarding, and campaign configuration for seamless factory integration.
05 Which manufacturing
verticals benefit most from VCQRU?
VCQRU serves over 18+ high-risk industries, including FMCG, Pharmaceuticals,
Automotive Parts, Electricals & Electronics, Lubricants, Paints, Agro-chemicals,
Plywood, and Consumer Goods across India.
06 How is VCQRU priced for
enterprise clients?
We offer transparent, usage-based pricing models scaled to your production volume.
Plans are available on a per-label generated, per-coupon redeemed, or active monthly
user basis with zero hidden infrastructure fees.
07 What security standards
and compliance certifications does VCQRU maintain?
VCQRU is ISO 27001:2022 and ISO 9001:2015 certified. All scan communications and
financial transactions use bank-grade end-to-end encryption, complying strictly with
Indian tax regulations (TDS Section 194R) and data privacy standards.
08 What level of technical
and customer support is provided?
Every client receives a dedicated Account Director, 24/7 technical helpdesk access,
real-time ticket resolution via CRM, and WhatsApp business support to ensure
uninterrupted field operations.
09 Can VCQRU integrate with
existing ERP or CRM software?
Yes. VCQRU offers robust RESTful APIs that connect seamlessly with enterprise ERPs
(SAP, Oracle, Tally, Microsoft Dynamics), CRMs (Salesforce, Zoho), and e-commerce
platforms (Shopify, WooCommerce).
10 What makes VCQRU the
preferred choice for enterprise brand protection?
VCQRU stands out with over 15+ years of market leadership, patented visible-digital
QR technology, over 10M+ monthly product scans processed, and end-to-end service
coverage spanning security printing, web applications, and automated cash payouts.
