Customer Support Executive

ABOUT US

An organization of young but experienced people with a clear mission and objectives, quality standards are an integral part of our business practices and we believe, that these quality standards contribute immensely in the overall performance of the organization.

Every person has the right to know whether the product they are buying is genuine or not. We use truly secure and encrypted codes printed on the labels of the product which are impossible to replicate. With the help of secure mobile/web tools, the authenticity of the product can be checked

KEY RESPONSIBILITIES

• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Following up with customers for any further information.
• Answer phone calls more professionally and provide information about products and services as required by the callers.
• Keep records of interactions and transactions of customers; keep a record of details of customer complaints, inquiries, and comments.

REQUIRMENTS AND SKILLS

• A bachelor’s degree in administration or a related field.
• Freshers can also apply.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Basic word & excel knowledge is required.